Loneliness has long been a pressing issue for aged care residents, and the COVID-19 pandemic only magnified its impact. Loneliness in aged care should be viewed as a personal and social issue, as it stems from a lack of meaningful social relationships influenced by societal values and contexts. The stigma surrounding loneliness leads to "silent suffering," as many residents prefer not to share their feelings with family and friends.
Internalising guilt and self-blame become common, despite residents having no control over their visitors or relationships. This stigma of loneliness further exacerbates other stigmas associated with aging, frailty, and the need for aged care.
While technology presents a range of benefits for aged care, including improved resident safety and streamlined administrative processes, it is essential not to rely solely on it to combat loneliness.
While pet robots and artificial intelligence (AI) companions have gained popularity, they may not fully address the complex social needs and negative mental health impacts of loneliness.
Financial constraints can also hinder the widespread implementation of ambitious technological goals. The introduction of robots and AI in aged care should be part of a comprehensive suite of services rather than isolated solutions. Ensuring that these technologies genuinely contribute to high-quality care and complement existing practices is crucial.
Promises regarding the capabilities of robots and AI in aged care often overlook the need for infrastructure conducive to technological innovation. In striving for quality relationships and meaningful interactions, aged care providers should recognise that digital technology can adversely affect residents needing more external social networks or families who are not actively engaged.
During the pandemic, digital technology benefitted seniors when used for rich interactions such as playing with grandchildren or catching up with friends and other family. However, superficial conversations and brief video calls often left residents feeling more disconnected and lonelier.
To bridge the digital divide, aged care providers can be pivotal in promoting digital literacy education among seniors. Encouraging residents to use technology for social interaction, such as video calls with loved ones, should be accompanied by regular training to foster independence. Proficient residents or volunteers can also contribute by assisting others, thus fostering meaningful relationships that combat loneliness.
Ultimately, technology should serve as a tool for real-life companionship rather than a substitute for it.
