The retirement village industry has grown more competitive over the years. New generation retirement villages have redefined what residents expect from their villages. As villages have become more sophisticated, some have struggled to keep up with increasing operational challenges.
What other businesses develop properties, deliver healthcare, manage bookings, and operate pools, caf.s, and movie theatres all at once? Today village operators need the help of technology platforms to manage village operations to the high standards their residents expect.
At Spritely, the talented engineers and product specialists have partnered with decades of retirement village experience to develop a single platform that simplifies village operations.
Spritely’s award-winning platform delivers efficient operations and happy residents. As a result (perhaps most importantly), executives get more time to focus on building new houses, adding new developments and increasing shareholder value.
Case in point, Alpine View in Christchurch. Alpine View is an established lifestyle village owned by Qestral Corporation. It was the first village in Qestral’s growing portfolio with 200 independent homes and 50 apartments.
In late 2019 Qestral’s Managing Director Simon O’Dowd (NZACA Chairman) and Executive Chairman John Ryder (Ryman Healthcare Cofounder) rolled out Spritely at Alpine View to streamline their operations and improve the resident experience.
Since then, Spritely has saved Alpine View thousands of hours of administration, tens of thousands of dollars in printing and distribution costs, and allowed head office staff to focus on the company’s multi-village development pipeline.
This case study explores how Alpine View uses Spritely to manage daily village operations, improve the resident experience, and allow Qestral’s management team to focus on developing new villages at multiple sites in Christchurch, Nelson, Hamilton, and Whangarei.
Resident Management
Alpine View maintains a lot of information about its residents. There’s the required stuff, like name, date of birth, and next of kin. Still, all the little pieces of information make day-to-day operations run more smoothly, like pet information, car registrations, and dietary requirements.
Before Spritely, Alpine View used a spreadsheet network to track all of its residents’ details. These spreadsheets were located all over the network, were rarely up-to-date and often missing key information.
Using Spritely, Alpine View now has all of its residents’ information – from their GP’s details to their cats’ names – in one place. It’s simple to use and accessible from anywhere. Staff can easily update the information when it changes and even leaves notes on residents’ profiles to make sure the team is up to date with developments like new health diagnoses, complaints, and holidays.
Read more in our latest issue here.
