Australia | Ryman Racks Up Another Award

Nellie Melba Retirement Village resident Premila Brito thanks village team members for their response to COVID-19.

Ryman Healthcare has racked up another accolade for its award-winning COVID-19 response, with the retirement living and aged care provider named a finalist in the Victorian COVIDSafe Business Awards.

The Victorian Chamber of Commerce and Industry announced Ryman's innovative measures to keep residents, their families and team members safe from COVID-19 were not only exemplars for the retirement and aged care sectors, but for all Victorian businesses.

The awards judging panel, chaired by Victorian Chamber of Commerce Chief Executive Paul Guerra, said Ryman’s response “helped save lives”.

“The judges thought this was a fabulous response that was ahead of the curve in preparedness,” the panel said.

“There was a clear level of care, compassion and selflessness in the actions taken and their efforts and commitment helped save lives.”

Ryman Healthcare Australian CEO Cameron Holland said when COVID-19 first emerged as a threat in early 2020, the company "moved heaven and earth to ensure our villages would be safe havens for our residents".

"We took the approach that no stone would be left unturned, and no expense spared, to protect society's most vulnerable people from the virus.

"That required a constant focus on innovation and out-of-the-box thinking, and a mindset that we needed to be really agile in responding to a constantly-evolving threat."

Holland said while that took strong, proactive leadership from Ryman's operational managers, he said the kindness and professionalism of the company's frontline staff underpinned the success of its COVID-19 strategy.

"What we know about covid is that it'll find a weak link in any defences, so our response required literally hundreds of our team members - cooks, cleaners, carers, nurses, everyone - being laser-focused on doing the right thing every day."