AUSTRALIA | From 1 November 2025, Australia’s aged care sector will enter a transformative new chapter with the introduction of the New Aged Care Act, a reform aimed squarely at putting older people’s rights at the heart of the system, while supporting the workforce to deliver safer, fairer, and higher quality care.
Developed in response to the Royal Commission into Aged Care Quality and Safety, the new Act replaces outdated legislation that no longer met the needs of older Australians. It addresses or partially addresses 58 Royal Commission recommendations, including the creation of a Statement of Rights to protect dignity, independence and cultural identity.
Older people will have greater power to make decisions about their care, with clear channels to raise concerns and ensure their preferences are respected. The new system promises a simplified entry process and improved transparency, enabling individuals to choose their provider and the type of services they want.
The Act also enshrines the right to culturally safe care, recognising the diverse backgrounds and experiences of older people, including Aboriginal and Torres Strait Islander communities and those from culturally and linguistically diverse groups. A phased rollout of Indigenous-led assessment organisations will further ensure culturally appropriate pathways into care.
A stronger regulatory framework will enhance accountability across the sector. Providers will face tighter rules around service quality, financial transparency, and the handling of complaints. For the workforce, clearer responsibilities, improved screening, and protected whistleblower pathways will foster a more respectful and responsive environment.
To assist in explaining the changes, the Department of Health, Disability and Ageing has released a communications toolkit for providers. Central to this are an infographic and animated video, shaped like a house, a visual metaphor for a safe and secure aged care system. These resources are available in multiple languages and Auslan, and can be used across websites, presentations, and printed materials.
A Single Assessment System will streamline access to services, reducing wait times and improving coverage in rural and remote areas. Importantly, people already receiving aged care before 1 November 2025 will not need to reapply unless their circumstances change significantly.
To ensure the sector is ready, implementation will be staggered. Some elements, like worker screening, rely on state-level legislation and will roll out in 2026. The delay from the original start date of 1 July gives providers, workers and older people time to prepare, with e-learning modules, guidance materials, and ongoing consultation helping to build sector readiness.
This reform marks a shift from system-led care to person-centred care. It is a future where older Australians are heard, supported and safe, and where those who care for them are empowered to do their best work. For updates and access to the toolkit, visit the Department’s website.
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