Protecting the Elderly from Fraud

ANZ staff are actively helping customers who are struggling with technological change and are there to help guide them as they move to online banking.

"That was a message we shared with delegates at the Retirement Villages Association’s annual conference. It was ANZ’s 22nd year as a supporter of the conference and our staff were there to meet village operators and talk about how we are helping elderly people stay safe while they are online," said Director Sector Strategies at ANZ, Richard Hinchliffe

"Throughout the Covid-19 lockdowns, we noticed some elderly customers were visiting branches because they were not confident using digital banking.  To help we made a $500,000 donation to Age Concern to allow them to develop a long term digital literacy plan for the elderly."

It doesn’t just stop with the financial donation, many ANZ staff are volunteering their time with Age Concern to help with one-on-one digital banking workshops in branches and in retirement villages.

The Conference was a great opportunity for branch staff to meet with village operators and let them know ANZ staff can visit villages to talk to residents and provide them with important tips to stay safe online.

The attached links provide more information on the support available to elderly people to help them avoid fraud and scams.

If village operators would like ANZ to help their residents, please email Richard Hinchliffe, Director Sector Strategies at ANZ.

Read more here.