Three new regional banking hubs opened last month as part of the latest phase of the regional banking hub trial led by the country’s six biggest retail banks.
The three new hubs are in Waimate, Whangamatā and Ōpōtiki.
The first four regional banking hubs opened in late 2020, with banks deciding to extend and expand the trial last year. The hubs are designed to test community and customer demand for multi-bank services in towns that don’t have enough customer demand for bank branches.
Roger Beaumont, chief executive of the New Zealand Banking Association – Te Rangapū Pēke, said the next trial phase will be insightful.
“The banks have learned a lot from the trial and recent changes to customer behaviour. The new hub model incorporates changes based on what we learned from the first phase, such as enhanced privacy and security and face-to-face engagement with your banker.
“The new model hubs will be in stand-alone locations and have a multi-bank smart ATM and a coin and note change service. A concierge will be available to assist customers in accessing the services, which include an ATM, tablet for online banking, and phone. These services will be available in private and secure areas to help ensure confidentiality.
“We’re also introducing a banking advice service, where you can book a meeting with someone from your own bank. A banker from each participating bank will be available onsite at certain times during the week to assist with customer queries and Internet banking,” said Beaumont.
The regional banking hubs are an initiative led by the New Zealand Banking Association – Te Rangapū Pēke and New Zealand’s six biggest banks – ASB, ANZ, BNZ, Kiwibank, TSB and Westpac.
