Ryman Healthcare is once again the overall winner in the 2021 Reader’s Digest Quality Service Award, an award that they have now won six times. Since Ryman Healthcare was founded in 1984 their vision has been to build villages where everyone has privacy and dignity.
Today, nearly 12,000 residents call one of 38 Ryman villages home. You would think that a worldwide pandemic would be challenging enough, but Ryman's aim was to turn their villages into safe havens where residents could feel secure. They focused on keeping the virus out of the villages at all costs. To ensure residents stayed connected with families, Ryman rolled out devices on which Zoom calls could be made and provided 80,000 ‘Happy Hours in a Bag’ to replace their weekly village gatherings. As a result, Ryman has achieved its best-ever feedback survey results in the history of the company.
Ryman was praised by consumers surveyed for having staff who are welcoming, courteous, helpful and friendly while delivering professional and ethical service and care.
Ryman Healthcare Chief Executive Gordon MacLeod said the win was down to the outstanding work of Ryman’s team of 6,000.
“COVID-19 has made this the toughest year we have ever had, and this is a lovely way to cap the year. We’re delighted. Everyone has gone the extra mile this year, and this is a great award for that effort,’’ said MacLeod.
“Delivering great service day in and day out is not easy. Winning this award six times in a row shows just how consistent our team is, and I cannot thank everyone enough for what they do.’’
Ryman villages are home to more than 12,000 residents in New Zealand and Australia and the team delivers more than 7 million hours of care each year.
Ryman was also named Reader’s Digest Most Trust Brand in the aged care and retirement villages sector this year for the sixth time.
The company was also named the best nationwide operator in the AgedAdvisor People’s Choice Awards in November, based on consumer reviews.